Configuration of each Perl script should be enclosed in appropriate section of lms.ini file. Scripts should be taken from lms/bin/ directory and placed in /usr/sbin. After the move, you have to include them in your crontab, so that they will be executed automatically, which is probably what you want to do. For example crontab entry which will execute lms-payments script each day one minute after midnight should take a form of: 1 0 * * * /usr/sbin/lms-payments 1 > /dev/null You should read man crontab to learn how to exactly schedule your scripts. Most LMS scripts have following command line options: -C file location and name of alternative configuration, default: /etc/lms/lms.ini -q run script without any output -h help (usually list of valid command line options) -v information about script version Name Description Massive mailing for customer notification about debt, new invoice, etc. SMS Notifications about customers deb, new invoice, etc. Cutoff of customers who are in debt MAC address - hostname pair file creation for iptraf Accounting subscription fees (periodical) with invoice writeouts Bandwidth consumption calculation Bandwidth probe with iptables lms-makearp ARP table (/etc/ethers) creation DHCP server configuration (dhcpd.conf) Configuration of iptables firewall rules lms-makeipchains Configuration of ipchains firewall rules lms-makeopenbsdpf Configuration of OpenBSD packet filter rules lms-makeoidentconf Configuration of oident Distribution of invoices to customers Firewalling with use of source MAC addresses /etc/hosts file creation Redirect rules for customers in debt Redirect rules for customers in debt with warning message Online nodes scan Helpdesk backend for MUA lms-notify it's a perfect tool to remind your customers that they are actually the ones who cover all your network and WAN links costs. It makes you possible to create numerous text templates for various occasions and use them for mailing your customers. For SMTP connection Mail::Sender module is used. You can use following variables in your templates: %date-m - will be substituted with current month in numerical form with leading zero, eg. 02 %date-y - will be substituted with current year, eg. 2003 %date_month_name - will be substituted with current month name, eg. March %saldo - will be substituted with current customer balance, eg. 535 %abonament - will be substituted with customer's subscription fee, eg. 107 %b - customer balance with opposite sign, eg. 107 %B - customer balance with real sign, eg. -107 %pin - PIN code of the customer %cid - customer ID %number - document number (invoices, debit notes and deadline notifies only) %value - invoice value (invoices and deadline notifies only) %last_10_in_a_table - list of last 10 operations on customer's account, eg. -----------+------------------------------------------------------+--------- 2003-02-02 | Subscription for month 2003/02 | 107.00 2003-02-01 | Payment | -107.00 2003-02-01 | Subscription for month 2003/02 | 107.00 2003-02-01 | Payment | -321.00 2003-01-31 | Subscription for month 2003/01 | 107.00 2003-01-31 | Subscription for month 2003/01 | 107.00 2003-01-31 | Subscription for month 2003/01 | 107.00 -----------+------------------------------------------------------+--------- NOTE: This message has been generated automatically. We kindly remind that you have debt on your internet service provide account for the amount of $ %B. If you have already regulated your subscription fees for current month, that is %date-m %date-y, please just skip this message. If you think this message was sent to you in error, please contact our customer service representative. All information about payments could be also found at: http://bigpro.com/myAccount/ If you want to regulate your account status, please contact our accountant: Aldfert Rule phone: 0-509031337 e-mail: alde@staff.bigpro.com Garmund Cooper phone: 0-606666666 e-mail: gcooper@free.bigpro.com PS. Last 10 operations on your account has been attached below for your convenience. Date | Description | Amount %last_10_in_a_table -- Big and Professional Internet Provider, BigPro ISP http://www.bigpro.com/ Configuration of lms-notify should be set in lms.ini file, [notify] section. Following parameters are valid (also in ): debtors_template Lets you setup message template which will be sent to debted customers. Default: none. Example: debtors_template = /etc/lms/debtors_template.txt debtors_subject Lets you set subject of message to debtors. Default: 'Debtors notification'. Example: debtors_subject = Debt information invoices_template The message template which will be sent to customers if new invoice is created (in last 24 hours). Default: none. Example: invoices_template = /etc/lms/invoices_template.txt invoices_subject Subject of 'invoices' message. Default: 'New invoice notification'. Example: invoices_subject = Invoice information notes_template The message template which will be sent to customers if new debit note is created (in last 24 hours). Default: none. Example: notes_template = /etc/lms/notes_template.txt notes_subject Subject of 'notes' message. Default: 'New debit note notification'. Example: notes_subject = Debit note information deadline_template Lets you setup message template which will be sent to debted customers when (not payed) invoice reaches paytime. Default: none. Example: deadline_template = /etc/lms/deadline_template.txt deadline_subject Subject of 'deadline' message. Default: 'Invoice deadline notification'. Example: deadline_subject = Deadline information limit Lets you setup limit of customer debt. The message will be sent if customer balance is below that value. Default: limit = 0 Example: limit = -20 And list of options for mailing only: mailfrom (mandatory) Lets you setup email of the sender. Default: none. Example: mailfrom = staff@bigpro.com mailfname Sender name. Default: none Example: mailfname = Administrators smtp_host SMTP server to be used when sending emails. Default: localhost Example: smtp_host = smtp.bigpro.com smtp_auth SMTP authorization type. Allowed values: LOGIN, PLAIN, CRAM-MD5, NTLM. Default: none Example: smtp_auth = LOGIN smtp_user Login for SMTP authorization. Default: none Example: smtp_user = admin smtp_pass Password for SMTP authorization. Default: none Example: smtp_pass = password debug_email (optional) Email address for debugging. All email will be sent to this address instead of sending to real customers. Default: not set. Example: debug_email = lexx@domain.pl lms-notify-sms it's a equivalent, but it's intended to send reminders via SMS. Actually it supports smstools and gnokii services. Use [sms] section for SMS Service configuration. Configuration of lms-notify-sms should be set in lms.ini file, [notify-sms] section. Here you can use all options plus: service Allows you to overwrite SMS service option from [sms] section. Default: empty Example: service = smstools This script allows to cutoff (actually mark as cutoff in database and cutting off should be performed by one of firewall rules creation script) customers whose debt is below some defined value. Configuration of lms-cutoff should be set in lms.ini file, [cutoff] section. Following parameters are valid: limit (optional) Lets you setup limit of customer debt. Customer will be marked as disconnected below that value. Default: 0 Example: limit = -20 message (optional) If not empty, that message will be written to warning message field in customer record after cutting him off. You can use %now variable - it will be replaced by current date, and %b and %B like in lms-notify script. Default: 'Automatic cutoff caused by exceeding of liabilities limit on %now' Example: message = '' This script is being used to calculate and account subscription and solid (fixed) fees. It also accounts your company liabilities and makes invoices. You should allow it to run daily if you want it to make it work done well. This scripts may be configured with two options related to invoices in [payments] section of lms.ini file: deadline (optional) Payment deadline in days. Default: 14 Example: deadline = 7 paytype (optional) Payment type identifier (1-cash, 2-transfer, 3-transfer/cash, 4-card, 5-compensation, 6-barter, 7-contract). Default: 2 Example: paytype = 1 suspension_description (optional) Suspension description for suspended liabilities added at the end of comment. Default: '' Example: suspension_description = '(suspension)' comment (optional) Description on invoice attached to every periodical assigment Default: '%tariff subscription for period %period' Some keywords are substitiuted: %tariff - subscription name %period - period (counted from current day to the last in cycle, in YYYY/MM/DD format) %current_month - period form 1st day of current month to the last day %current_period - current month in MM/YYYY format %next_period - next month in MM/YYYY format %prev_period - previous month in MM/YYYY format %desc - tariff description Example: comment = 'Subscription for %current_month' settlement_comment (optional) Description of settlement. Default set to comment option contents. Example: settlement_comment = 'Settlement for %period' Script has also one useful command line parameter: --fakedate (-f). With this option you can make that script will execute with system date (in format YYYY/MM/DD) other that current, eg. --fakedate=2004/10/10. This script is an interface between your application and LMS database and is intended to gather bandwidth usage statistics. You should provide number of bytes received and sent by each computer, which will be stored in LMS DB next to computer id and current timestamp. It's up to you how often this configuration will be refreshed, just remember to set your application to refresh its data in similar interval. Best sources of data are iptables or ipchains. You can also use external program, eg. ipfm. Browsing gathered statistics with several filtering capabilities is available in LMS-UI in main menu, menu 'Statistics'. Before you can run lms-traffic you need to create data file which will be read in. Format of the file should be as follows: <IP_address> <n_of_spaces> <upload_bytes> <n_of_spaces> <download_bytes> <IP_address> <n_of_spaces> <upload_bytes> <n_of_spaces> <download_bytes> ... Example script utilizing iptables might be found in sample/traffic_ipt.pl file. Next you should install lms-traffic script and your custom script into crontab. Among standard options you can use define location with created data file. -f=/file location and name of data file, default: /var/log/traffic.log Frequency checks should be set not higher than 10 minutes, due that each execution will write new database record for each computer. Thus, statistics database might grow fast and it might take longer to generate desired statistics. This script uses iptables to gather received and sent data statistics for each computer. Data is being read from firewall rules, which are created on-the-fly. Thus, you are not responsible for setting appropriate rules or running custom statistics collector (eg. lms-traffic). Configuration of lms-traffic-logiptables should be set in lms.ini file, [traffic-logiptables] section. Following parameters are valid: outfile Location of file with iptables rules. Default: /etc/rc.d/rc.stat Example: outfile = /etc/rc.d/rc.stat iptables_binary Location of iptables binary. Default: /usr/sbin/iptables Example: iptables_binary = /usr/local/sbin/iptables wan_interfaces Interface(s) name(s) that should be considered. Default: not defined. Example: wan_interfaces = eth0 local_ports List of source/destination ports for packet counting. Default: not defined. Example: local_ports = 80 script_owneruid UID of 'outfile' script owner. Default: 0 (root). Example: script_owneruid = 0 script_ownergid GID of 'outfile' script owner. Default: 0 (root). Example: script_ownergid = 0 script_permission Permissions of 'outfile' script. Default: 700 (rwx------). Example: script_permission = 700 networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb This module creates DHCP configuration script - dhcpd.conf. Configuration of lms-makedhcpconf should be set in lms.ini file, [dhcp] section. Following parameters are valid: config_file Output file location. Default: /etc/dhcpd.conf Example: config_file = /tmp/dhcpd.conf networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb customergroups List of (space separated) customer groups, that should be considered while creating configuration file. If unset, configuration will include all customer groups. Example: customergroups = group1 group2 default_lease_time Default lease time. Default: 86400. Example: default_lease_time = 43200 max_lease_time Maximal lease time. Default: 86400. Example: max_lease_time = 43200 ignore_ddns Don't put 'ddns-update-style none;' at the beginning of file. Useful for older (2.2) versions of DHCP. Default: Off. Example: ignore_ddns = 1 log_facility Logging options for DHCP daemon. Default is applied if not specified. Example: log_facility = 7 authoritative Add 'authoritative;' entry at the beginning of file. Default: Off. Example: authoritative = 1 script_owneruid UID of 'config_file' config owner. Default: 0 (root). Example: script_owneruid = 0 script_ownergid GID of 'config_file' config owner. Default: 0 (root). Example: script_ownergid = 0 script_permission Permissions of 'config_file' file. Default: 600 (rwx------). Example: script_permission = 700 You can setup leases time on per-host basis by creating [dhcp:network_name] section (in lowercase), eg. [dhcp:public-custa] # network name, must be lowercase!!! default_lease_time = 3600 max_lease_time = 3600 You can also specify gateway, dns servers, domains name and wins server for individual host by creating [dhcp:ip_address] section, eg. [dhcp:213.25.209.216] domain = anotherdomain.com gateway = 213.25.209.251 dns = 213.25.209.8 wins = 213.25.209.10 This pair of script is being used to generate files with firewall rules inside. You can prepend this file with previously written header (ie. containing network-wide rules or NAT rules) and set some fixed permissions to it. Those scripts does not run generated files. Configuration of those scripts should be set in lms.ini file, [iptables] or [ipchains] section. Following parameters are valid: networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb iptables_binary (ipchains_binary) Location of iptables (ipchains) binary. Default: /usr/sbin/iptables (/usr/sbin/ipchains) Example: iptables_binary = /usr/local/sbin/iptables script_file Output file with rules. Default: /etc/rc.d/rc.masq Example: script_file = /etc/rc.d/rc.firewall pre_script File appended after cleaning existing rules and before adding new. Default: undefined. Example: pre_script = /etc/rc.d/rc.masq-pre post_script File appended after adding rules. Default: undefined. Example: post_script = /etc/rc.d/rc.masq-post forward_to List of networks for which NAT should be set. Possible values: "" - full forward, "any string" - forward off, "net1 net2" - forward active for selected networks. Default: full forward. Example: forward_to = public-custa public-custb script_owneruid UID of file owner. Default: 0 (root). Example: script_owneruid = 0 script_ownergid GID of file owner. Default: 0 (root). Example: script_ownergid = 0 script_permission Permissions for the file. Default: 700 (rwx------). Example: script_permission = 700 snat_address SNAT public address. If unset, for hosts with private addresses assigned "-j MASQUERADE" rule will be used. If set "-j SNAT --to 123.123.123.123" (with your IP here) will be used. Only with lms-makeiptables. Default: not set. Example: snat_address = 123.123.123.123 tcp_redirect_ports (udp_redirect_ports) List of port forwardings in source_port:dest_port format. Can be used to map ports of your firewalled machines to the ones on your router. Only with lms-makeipchains. Default: not set. Example: tcp_redirect_ports = 80:3128 25:25 This script is intended to create file including MAC and IP address pairs from LMS DB. MACs are being fetched in 'stripped' format, such is, without colon separators. This type of file might be used with iptraf tools. Configuration of lms-etherdesc should be set in lms.ini file, [ether] section. Following parameters are valid: networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb etherdesc_owneruid UID of file owner. Default: 0 (root). Example: etherdesc_owneruid = 0 etherdesc_file File location. Default: /var/lib/iptraf/ethernet.desc. Example: etherdesc_file = /etc/ethernet.desc etherdesc_ownergid GID of file owner. Default: 0 (root). Example: etherdesc_ownergid = 0 etherdesc_permission Permissions for the file. Default: 600 (rw-------). Example: etherdesc_permission = 600 This script make you possible to automatically send invoices by email, as email attachments. Invoices are being created in accordance to template used in LMS-UI, thus, you need to provide username and password to interface for this module to work. This module, unlike the others, needs some extra Perl modules to work: LWP::UserAgent, MIME::QuotedPrint and Mail::Sender. Configuration of lms-sendinvoices should be set in lms.ini file, [sendinvoices] section. Following parameters are valid: lms_url URL for your LMS installation. Default: http://localhost/lms/ Example: lms_url = http://lms.mynet.pl lms_user LMS user login name. Default: empty Example: lms_user = admin lms_password LMS user password. Default: empty Example: lms_password = my_secret debug_email Email address to test (mail will be redirected here). Default: undefined. Example: debug_email = admin@mynet.pl sender_name Email sender name. Default: undefined. Example: sender_name = ASK MyNet sender_email Email sender address. Default: undefined. Example: sender_email = admin@mynet.pl mail_subject Email subject. %invoice variable will be replaced by invoice number. Default: 'Invoice No. %invoice'. Example: mail_subject = 'New invoice' mail_body Email body. %invoice variable will be replaced by invoice number. Default: 'Attached file with Invoice No. %invoice'. Example: mail_body = '' customergroups List of (space separated) customer groups, that should be considered while sending invoices. Default: unset - all customers. Example: customergroups = group1 group2 smtp_host SMTP server to be used when sending emails. Default: localhost Example: smtp_host = smtp.bigpro.com smtp_auth SMTP authorization type. Allowed values: LOGIN, PLAIN, CRAM-MD5, NTLM. Default: none Example: smtp_auth = LOGIN smtp_user Login for SMTP authorization. Default: none Example: smtp_user = admin smtp_pass Password for SMTP authorization. Default: none Example: smtp_pass = password Script has also one useful command line parameter: --fakedate (-f). With this option you can make that script will execute with system date (in format YYYY/MM/DD) other that current, eg. --fakedate=2004/10/10. This script is capable of making netfilter rules to filter traffic based on MAC address of the sender. For each computer one rule for configured chain is created, which makes test on sender IP and MAC addresses. If it returns success, it returns to parent chain with RETURN target. On the end of tests two rules are appended, which redirects all http and webcache traffic to given host and port. This is intended to inform customer about his debt, by running specialized server on this host:port which returns administration message to each request. At last, the rule which blocks all traffic is added. Configuration of lms-makemacs should be set in lms.ini file, [macs] section. Following parameters are valid: networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb customergroups List of (space separated) customer groups, that should be considered while creating configuration file. If unset, configuration will include all groups. Example: customergroups = settlement1 settlement2 iptables_binary Location of iptables binary. Default: /sbin/iptables Example: iptables_binary = /usr/local/sbin/iptables config_owneruid UID of file owner. Default: 0 (root). Example: config_owneruid = 0 config_file Location of the output file. Default: /etc/rc.d/rc.macs Example: config_file = /etc/conf.d/rc.macs config_ownergid GID of file owner. Default: 0 (root). Example: config_ownergid = 0 config_permission Permissions of the file. Default: 700 (rwx------). Example: config_permission = 700 chain Chain name to use (if non-standard, it will be created). Default: MACS. Example: chain = CHECKMAC redirect_address Address and port, where unmatched traffic for http and webcache will be redirected, in address:port format. Default: 127.0.0.1:80. Example: redirect_address = 192.168.1.1:3000 lock_noaccess Should RETURN rule be used for disconnected (cutoff) nodes. Default: 0 (rules are being generated) Example: lock_noaccess = 1 This script generates /etc/hosts file, with IP address to name mappings. Configuration of lms-makehosts should be set in lms.ini file, [hosts] section. Following parameters are valid: networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb customergroups List of (space separated) customer groups, that should be considered while creating configuration file. If unset, configuration will include all groups. Example: customergroups = settlement1 settlement2 config_owneruid UID of file owner. Default: 0 (root). Example: config_owneruid = 0 config_file Location of the file. Default: /etc/hosts. Example: config_file = /etc/hosts config_ownergid GID of file owner. Default: 0 (root). Example: config_ownergid = 0 config_permission Permissions of the file. Default: 644 (rw-r--r--). Example: config_permission = 600 config_header First line in /etc/hosts. Default: 127.0.0.1 localhost localhost.localdomain. Example: config_header = 192.168.1.1 ourserver ourserver.ournetwork This script may be used to create file including netfiler rules redirecting http and webcache traffic to configured IP and port, for customers in debt. It uses nat table, tests source IPs and makes use of DNAT target. Configuration of lms-makewarnings should be set in lms.ini file, [warnings] section. Following parameters are valid: networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb customergroups List of (space separated) customer groups, that should be considered while creating configuration file. If unset, configuration will include all groups. Example: customergroups = settlement1 settlement2 iptables_binary Location of iptables binary. Default: /sbin/iptables Example: iptables_binary = /usr/local/sbin/iptables config_owneruid UID of file owner. Default: 0 (root). Example: config_owneruid = 0 config_file Location of the file. Default: /etc/rc.d/rc.warnings. Example: config_file = /etc/conf.d/rc.warnings config_ownergid GID of file owner. Default: 0 (root). Example: config_ownergid = 0 config_permission Permissions of the file. Default: 700 (rwx------). Example: config_permission = 700 chain Custom chain to which rules will be added. Default: WARNINGS. Example: chain = WARN redirect_address IP address and port, to which all http and webcache traffic will be redirected, for hosts to which warning was enabled in LMS-UI. Default: 127.0.0.1:80. Example: redirect_address = 192.168.1.1:3001 limit Rules are being triggered if customer balance is below this limit. Default: 0 Example: limit = -85 This script is being used to create file with netfilter rules to redirect all http and webcache traffic for customers, who has administration messages enabled (aka warnings) to configured IP address and port. It uses nat table, tests source IPs and makes use of DNAT target. Configuration of lms-makemessages should be set in lms.ini file, [messages] section. Following parameters are valid: networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb customergroups List of (space separated) customer groups, that should be considered while creating configuration file. If unset, configuration will include all groups. Example: customergroups = settlement1 settlement2 iptables_binary Location of iptables binary. Default: /sbin/iptables Example: iptables_binary = /usr/local/sbin/iptables config_owneruid UID of file owner. Default: 0 (root). Example: config_owneruid = 0 config_file Location of the file. Default: /etc/rc.d/rc.messages. Example: config_file = /etc/conf.d/rc.messages config_ownergid GID of file owner. Default: 0 (root). Example: config_ownergid = 0 config_permission Permissions of the file. Default: 700 (rwx------). Example: config_permission = 700 chain Custom chain to which rules will be added. Default: MESSAGES. Example: chain = MESG redirect_address IP address and port, to which all http and webcache traffic will be redirected, for hosts to which warning was enabled in LMS-UI. Default: 127.0.0.1:80. Example: redirect_address = 192.168.1.1:3002 This script probes nodes activity and writes its status to database. Fast program fping is being used to scan, with "-ar1" parameters. First, list of nodes is prepares, and then fping is executed. For returned hosts date and time will be stored into DB, so availability can be visualized in interface. Configuration of lms-fping should be set in lms.ini file, [fping] section. Following parameters are valid: networks List of (space separated) networks, that should be considered while creating configuration file. If unset, configuration will include all networks. Example: networks = public-custa public-custb fping_binary Location of fping binary. Default: /usr/sbin/fping Example: fping_binary = /usr/local/sbin/fping temp_file Location of temporary file, where list of hosts for fping will be stored. After script execution, this file is removed. Default: /tmp/fping_hosts. Example: temp_file = /tmp/hosts This script is a backend to Helpdesk system, which should be integrated into your mail server configuration. It intercepts emails sent to queue (as defined in email address field of queue configuration), parses its content and puts ticket into database, confirming this operation in email to reporter. In subject of confirmation ticket ID will be placed. If email with this ID is received again, it will be placed in existing ticket history, otherwise new ticket number will be created. Any files in the message will be detached and stored in directory defined with mail_dir option. Unlike other Perl modules, this one additionally requires: MIME::Parser and MIME::Words from MIME-Tools package along with Mail::Sender and Text::Iconv. This script might be installed in several ways. One way is to create shell script which reads content of users' mailboxes and calls lms-rtparser for each mail (can be done with formail). But more elegant, faster and convenient method is to integrate it with your mail server. Below you can find example on how to setup Postfix using header_checks. # main.cf file: header_checks = regexp:/etc/postfix/header_checks # header_checks file: /^To:.*address@domain.*/ FILTER filter:dummy # master.cf file: filter unix - n n - 10 pipe -flags=Rq user=nobody argv=/path/to/lms-rtparser Above method is valid for Postfix version equal or newer than 2.0. Earlier versions doesn't support FILTER in header_checks. You can work around this by using procmail: # main.cf file: mailbox_command = /usr/bin/procmail # in user directory (for whom mails should be routed via helpdesk); # .forward file: "|IFS=' ' && exec /usr/bin/procmail -f - || exit 75 #YOUR_USERNAME" # .procmailrc file: :0 c * ^To.*address@domain | /bin/lms-rtparser :0 A $DEFAULT Next example shows how to connect parser to Exim, using system filter: # exim.conf file: system_filter_pipe_transport = address_pipe # system_filter.txt file: if $recipients is "queue_email@domena.pl" then pipe "/path/to/lms-rtparser -q queue id" endif Messages create in lms-ui may be directed to parser, instead of just being written to database. If you prefer this behavior turn on helpdesk_backend_mode option in [phpui] section of lms.ini file. Configuration of lms-rtparser should be set in lms.ini file, [rt] section. Following parameters are valid: default_queue ID of the queue, to which requests should be sent if not specified on command line. If not set queue will be guessed according to recipient address. Command line -q will override this option. Default: undefined. Example: default_queue = mail_from Sender address for confirmations. If undefined, queue address will be used, to which ticket was assigned. Default: empty. Example: mail_from = rt@net.pl mail_from_name Sender name for confirmations. Default: undefined. Example: mail_from_name = 'BOK SuperLAN' autoreply_subject Confirmation subject. You can use replacement variables here: %tid - ticket id and %subject - request subject. Default: "[RT#%tid] Receipt of request '%subject'". Example: autoreply_subject = '[RT#%tid] Helpdesk confirmation' autoreply_body Confirmation body. You can use replacement variables here; %tid - ticket id and %subject - request subject. Default: 'Your request was registered in our system.\nTicket identifier RT#%tid has been assigned to this request.\nPlease, place string [RT#%tid] in subject field of any\nfurther mail relating to this request.\n.' Example: autoreply_body = '' smtp_host SMTP server to be used when sending emails. Default: localhost Example: smtp_host = smtp.bigpro.com smtp_auth SMTP authorization type. Allowed values: LOGIN, PLAIN, CRAM-MD5, NTLM. Default: none Example: smtp_auth = LOGIN smtp_user Login for SMTP authorization. Default: none Example: smtp_user = admin smtp_pass Password for SMTP authorization. Default: none Example: smtp_pass = password mail_dir Directory where attachments should be saved. This directory will be accessed for read/write both by rtparser user and your Web Server user. If undefined attachments won't be recorded. Default: undefined. Example: mail_dir = /usr/local/lms/mail tmp_dir Temp directory. By default it will be taken from environment or set to /tmp. Example: tmp_dir = /home/user/tmp auto_open This will force reopening closed/dead ticket if request is sent to it's ID. Default: Off. Example: auto_open = 1 newticket_notify If enabled script will send notification about new ticket to all users with rights for current queue. Default: Off. Example: newticket_notify = 1 lms_url This link, pointing to corresponding ticket page in UI is appended to the notification about new ticket. Default: http://localhost/lms/. Example: lms_url = https://lms.domain.pl/ include_customerinfo Adds basic customer information in new ticket notification footnote. Default: On. Example: include_customerinfo = 0